![]() Additionally, I couldn’t find a phone number for customer service while I was trying to check in and encountering problems, me so I had to engage a separate search. Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service.Īnd checking in I had two experiences: the first was online, and was extremely frustrating, and did not provide options, reflecting my personal circumstances. I am reconsidering United as my preferred airline. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. This is unacceptable and too easy to remedy. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. Not sure why your app does not notify of changes to seats we’ve booked for months. If you have to fly, United Airlines is the only way to go!! ![]() Negative, into not only a tolerable experience, but actually a positive experience!! Trust me when I say, if I get to choose who I fly with, it will only be with United Airlines!! They truly are the friendly skies and folks like Rick Clifton go out of their way to make it so!! I can’t say enough how happy we are to have met Rick Clifton, as he turn a cancelled flight experience, which could have been a major Rick truly went out of his way to make sure we were taken care of!! I am so thankful to him and to United Airlines!! We don’t fly very often and only flew on Alaskan Airlines due to the cruise line booked this flight and we had no choice. He not only helped us get checked in and made sure our luggage got transferred, but about two hours later Rick came and found us, as we were spending the night at the terminal loading gate A11 area and gave us our boarding passes. We were surely set up for a bad experience! But, then we met United Airlines person Rick Clifton. We did not know where to go, much less how to get checked in. Alaska Airlines had cancelled our flight and rebooked us with United Airlines on flight 529. However, payments received via PayPoint are not processed until the next or following business day and will not be reflected until that time.Rick Clifton, the United Airlines gate person at gate A11 at the Seattle Washington airport, was spectacular in his service to us. Please note that the Authority’s Finance Department makes every effort to produce and publish the most current and accurate information possible. If you do not agree with the foregoing, do not access or use PayPoint. By accessing or using PayPoint, you agree with the terms of the Authority User Agreement, with the terms of the First Data Privacy Statement and with any and all other terms provided by the Authority and First Data with respect to your access or use of PayPoint. Further, we recommend that you review the Authority’s Legal Disclaimer/User Agreement (“Authority User Agreement”), to fully understand the Authority’s privacy and security practices. We recommend that you review the First Data Online Privacy Statement (“First Data Privacy Statement”), which is contained on the online payment portal, to fully understand First Data’s privacy and security practices. The Authority has no control over PayPoint and does not assume any responsibility, endorse or guarantee any aspect of your use of PayPoint. ![]() When you click on the Pay Now button below, you will leave the website of the Greater Orlando Aviation Authority (the “Authority”) and will be redirected to the Online Payment Portal – PayPoint (“PayPoint”), which is operated and maintained by First Data Merchant Services (“First Data”).
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